SHIPPING POLICY

Complimentary courier service in Dubai.

Complimentary international delivery. Your items will be sent, insured, via UPS International courier service. 

We aim to deliver all international orders within 10-15 working days, but because all our jewellery is made to order, it may take longer to be delivered. If you need the items by a certain date please contact us to see if we can accommodate this.

An email will be sent to confirm your parcels’ dispatch and tracking number.

The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery.

 

REFUND POLICY

All sales are final. Unfortunately, we are not able to take returns on any item.

Exchanges can be made in Dubai only (excluding bespoke or customised jewellery).

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from Vik Jethwani Fine Jewellery.

 

TERMS OF SERVICE

LEGAL & PRIVACY

Vik Jethwani Fine Jewellery is a subsidiary of Universal Pearls & Jewels DMCC.

Vik Jethwani Fine Jewellery is completely committed to protecting your privacy. The information you provide us during checkout is used to process orders and to assist us in delivering administration type emails.  Vik Jethwani Fine Jeweller utilises every available technology to ensure that your confidential information remains secure and considers the information you share with us to be personal and confidential.  We do not sell, trade, or rent any of your personal information.

Vik Jethwani Fine Jewellery holds your email address in strictest confidence.  We do not sell, give away, or otherwise distribute your address to any third party.  Users cannot opt out of administrative type emails such as order confirmation messages.  When you place an order, we’ll ask you for your name, email address, mailing address, billing address, and credit card number with expiration date and CVV code.  This information allows us to process and fulfil your order and to notify you of your order status.

Vik Jethwani Fine Jewellery releases personal account information, in good faith, when such release is believed to be reasonably necessary.  This includes situations in complying with the law; enforcing or applying the terms of any of our user agreements; or protecting the rights, property and safety of Vik Jethwani Fine Jewellery, our customers, or affected third parties.

By using our website, you consent to the collection and use of this information.  If we amend our Privacy Policy, we will immediately post the changes on this page so that you are always aware of what information we gather, how we use it, and under what circumstances we disclose it.  We suggest that you check this page on occasion to keep up with the most current policies.

 

DISCLAIMER AND LIMITATIONS

Disclaimer.  We make no warranties or representations about the accuracy or completeness of this website’s content, the content of any site linked to this site, contributions, information or any other items or materials on this site or linked to by this website.  We assume no liability or responsibility for any (a) errors, mistakes or inaccuracies of content and materials, (b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the website, (c) any unauthorised access to or use of secure servers and/or any and all personal information stored therein, (d) any interruption or cessation of transmission to or from the website, (e) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the website by any third party, and/or (f) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the website.  Some states or jurisdictions do not allow the limitation or exclusion of certain warranties, or the exclusion or limitation of certain damages.  If you reside in one of these states or jurisdictions, the above limitations or exclusions may not apply to you.

Limitation of liability.  In no event shall Vik Jethwani Fine Jewellery be liable to you or any third party for any indirect, consequential, incidental, special or punitive damages, including lost profit damages arising from your use of the website, contributions, materials or any other content therein.  Notwithstanding anything to the contrary contained in this agreement, Vik Jethwani Fine Jewellery’s liability to you in respect of any loss or damage suffered by you and arising out of or in connection with this agreement, whether in contract, tort, or for breach of statutory duty or in any other way shall not exceed Dhs 500.

All products sold by Vik Jethwani Fine Jewellery are subject to any applicable warranties and representations of their respective manufacturers.  Accordingly, Vik Jethwani Fine Jewellery makes no representation or warranty with respect to any product sold, except as expressly stated herein. Vik Jethwani Fine Jewellery expressly disclaims all warranties, express or implied, of any kind with respect to products sold on the website, including but not limited to implied warranties of merchantability and fitness for a particular purpose.  Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.   

Some accessories may have sharp edges or small parts. Vik Jethwani Fine Jewellery is not responsible for any incidents that may occur from wear or use of any products.